What payment methods can I use to make purchases?
We offer the following methods of payment: VISA, MasterCard, PayPal and Stripe. With Stripe you can pay with Apple Pay and any credit or debit card.
Is it safe to use my credit card on the website?
Yes, the information is transmitted safely with SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during e-commerce transactions.
Payments via PayPal or Stripe are two of the most trusted payments gateways in the world.
Why was my credit card declined?
Your card may have been declined for one of the following reasons:
The card may be expired: check that your card is not past its expiry date.
You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.
Can I cancel my order after I have placed it?
If you wish to modify or cancel your order please send us an email as soon as possible. Once the shipment has been dispatched we won’t be able to cancel or change anything. To contact us, write an email to firstname.lastname@example.org.
How do I use my promo code?
You can enter your promotional code for additional discounts before finishing the purchase process, please always write in capital letters and without any spaces. You must enter the code when you are checking out, as it can’t be entered afterwards. You may only use one discount code per order.
Please take into account that most of our codes have an expiry date and some of them might only work for certain styles or countries. All conditions will be specified when you receive the code.