TERMS AND CONDITIONS
The items purchased are sold directly by shopyouniverse.com fashion brand YOUNIVERSE™ trademark registered in EUIPO (Intellectual Property Office of the European Union), hereinafter, Youniverse.
1. Trade Policy
1.2 Youniverse reserves the right not to respond to requests made by users who do not comply with the provisions above mentioned (1.1).
1.3 These Conditions of Use govern exclusively the offer, acceptance of purchase orders and shipment of products to users of shopyouniverse.com
1.4 Youniverse reserves the right to modify at any time the configuration of this website and the conditions of service and content, and the right to eliminate, limit or suspend it temporarily or permanently, or block access to the site. We will try to keep our users updated on this changes when circunstances allow, through publication on the website.
1.5 Youniverse does not guarantee, directly or indirectly, the content offered by third parties, nor the accuracy, reliability, accuracy, timeliness or suitability of this information for their use, users or any other person. Intellectual property rights on this website are owned by YOUNIVERSE™. The exclusive reproduction, distribution, public communication and transformation belong to this company and it’s protected by copyright.
1.6 The contract may appear formally in Spanish and / or English.
2. Types osf users / An order form
2.3 To order one or more products at shopyouniverse.com, the user must follow the steps in the buying process, completing the requested data, confirming the purchase of the products added to the "Order" and making the payment of order. By confirming the purchase of the products added to the "Order", you have all the information about the order in the pipeline (including the cost associated with transportation of the order to the address) and all relevant contractual information.
2.4 You agree to pay for any product acquired at the site at the time of confirming the purchase. Thus, the order will not be processed until Youniverse receives the total amount payment.
2.5 Once an order is placed, the user will receive an email confirmation that your order has been made, detailing the products purchased and their prices, shipping costs, payment method, shipping address and other contractual data of the transaction.
2.6 The orders will be filed with Youniverse database for a period of time not to exceed the limits established by current legislation. The user can review their orders in the section "My account / My orders.
2.7 Youniverse may refrain from processing orders submitted by users that don’t offer adequate guarantees of solvency, which appear incomplete or incorrect, whose confirmation of payment is not received within 48 hours, and if selected products are not available. In such cases, Youniverse will inform the user via email that the order has not been handled correctly, specifying the reasons and, where appropriate, will refund the amount of the products not available in the same way that client paid.
3. Products and Prices
3.1 shopyouniverse.com sells only branded products by YOUNIVERSE™.
3.2 Youniverse reserves the right to decide at any time the products offered through shopyouniverse.com. In particular, Youniverse may at any time add or remove products from the online store without previous notification.
3.3 The essential characteristics of the products are presented within each shopyouniverse.com product details. Despite the meticulous care taken on its faithful reproduction, images and colors of products offered for sale at shopyouniverse.com could, however, not accurately reflect reality, due to the specific characteristics of the Internet browser or screen used by the user.
3.4 shopyouniverse.com products are sold in European Currency, EUROS (€) and always will appear with the VAT (21%) breakdown plus the relevant postage. Shipping rates will be communicated to the user to formalize the order, and must be accepted by her/him to confirm the purchase.
3.5 The prices of products may be subject to updates. The prices applied to each order will be valid when the user confirms the purchase of the products added to the "Order", regardless of the day you make the delivery. Youniverse recommends to check the final selling price prior confirming the order.
4.1 The user who buys products on the website agrees to pay at the time of confirming the purchase.
4.2 Payment of the products and shipping charges may be made via credit card, PayPal or Stripe. Youniverse ensures to use the safer and more effective methods of current technology to transmit data and payments for each transaction. These items will always be encrypted via a secure server (SSL).
4.3 If the user makes the payment by credit card, bank details will be transmitted using a secure server, through PayPal or other caregivers to provide the respective remote electronic payment services, protecting them from any third party. Youniverse does not use the information other than to complete the purchase process, to issue the appropriate refunds in case of any returns and to prevent and inform the police in case the buyer incurres in any fraud at shopyouniverse.com.
4.4 The purchase price of the goods and shipping costs are charged to the user´s current account at the time of order confirmation.
4.5 In a maximum of 48 hours of receiving payment confirmation, Youniverse will send to the user, via email, a confirmation of purchase, including your order number and the corresponding invoice.
5. Shipping and Delivery of Products
5.1 Youniverse is committed to deliver the goods in perfect condition at the address you entered in the order form, within normal working hours.
5.2 Youniverse is not responsible for errors caused at delivery when the shipping address entered by the user in the order form does not conform to reality or has been omitted.
5.3 The maximum time allowed for deliveries are thirty (30) days, set by default in the Act, however, the usual delivery time is 3 days from date of order confirmation.
These periods are an estimate. It is therefore possible that they vary for logistical reasons or force majeure.. In cases of delays in deliveries, Youniverse will notify its costumers.
Each delivery is considered completed ath the moment when the the carrier makes the product available to the user, which is registered through the control system used by the transport company.
In case of delays on deliveries under Youniverse’s responsibility, you may cancel your order in accordance with the procedure described in the paragraph Returns, as if it was a defective order, without assuming the costs of shipping and return.This will not be the case in those instances where the shipping company has made available the shipment within the agreed time, and could not deliver it for reasons attributable to the user.
5.4 If at the time of delivery the user is absent, the carrier will leave a receipt indicating how to proceed to schedule a new delivery.
5.5 If past 7 days from departure to delivery the order has not been received/picked up by the user, the user should contact Youniverse. Otherwise, after 10 days from departure to delivery of the order, it will be returned to the stores of Youniverse and the user must bear the shipping costs and return to origin of goods, as well as any costs associated with it.
5.6 In case of a lost package, our shipping company will investigate. In such cases, Youniverse will contact the user to decide whether to cancel the order and will refund the amount paid (cost of goods and postage), or resubmit a new order at no additional cost.
5.7 At the time of delivery, the user must check the condition of the package with the transport company, on behalf of Youniverse, indicating any abnormalities in the packaging. If later, after reviewing the product, the user detects any incident as a hit, breakage or any damage caused to it in transit, it shall be communicated by e-mail to Youniverse at the shortest time (maximum 5 days), to process the return. If the user identifies an error during processing or data entry,they may notify by emailing firstname.lastname@example.org.
6.1 The users benefit from the guarantee offered by Youniverse according to Law 7 / 1996 of January, 15th, of Retail Trade.
6.2 Defects or damage due to incorrect use or handling of items or damage by normal use is not covered by this warranty, nor are cases of damages or the incorrect use of the care instructions enclosed with every garment.
7. Product Returns and Exchanges
7.1 The User will have a time of ten (10) working days, according to the official calendar of place of residence to return the order, counting from the date of delivery, according to Article 44 of Law 7 / 1996 of Retail Trade. For this purpose, the User must send the product in perfect conditions with its original package, everything included in the package and tags in perfect condition. You must contact us at email@example.com and Youniverse will give you the necessary instructions to make the change or return. Once the return/exchange meets the conditions and is approved, Youniverse, will proceed to the return in a time period of no more than 30 days. However, as provided above, this precludes the right of withdrawal and / or resolution in those cases in which, by the very nature of the items to be purchased, it is impossible to carry out.
7.2 An exchange is possible of one product for another, but only if the desired product is available.
7.3 The shipping cost of the merchandise return is paid by the user, except in the case of a faulty or incorrect item.
7.4 In the case a refund is accepted, returned products must meet the following requirements:
The unwanted product must be in the same condition it was delivered, and must retain its original packaging and labeling.
The unwanted product should be returned using the same protective cardboard box that has been received for product protection, or alternatively, in a similar protective box so that the product arrives at our warehouse with the maximum possible guarantees.
7.5 If the requirements mentioned in the previous point have been met, Youniverse will send the user an e-mail confirming the acceptance of the return, and proceed to the refund of the amount of the returned products, minus the cost of returning them. The shipping cost will be repaid only in case of a faulty or incorrect item.
8. Customer Service
8.1 For any clarification, incident or complaint, you can contact the Customer Service of Youniverse, accessing the section "Contact" located at the footer of shopyouniverse.com page. Or send an email at firstname.lastname@example.org.
9. Intellectual Property and Industrial Rights
9.1 All elements and contents of shopyouniverse.com and its products, such as pictures, photographs, texts, music, sounds, videos, documents, logos and other material in any format, published at shopyouniverse.com (including menus, web pages, graphics, colors, patterns, tools, fonts, web site design, diagrams, structure, selection, arrangement and presentation of content, methods, processes, functions and software that are part of shopyouniverse.com) are protected by copyright and other intellectual and industrial property rights. Similarly, the website is considered a computer program and as such, is also protected by legislation on intellectual property rights and industrial property. Access to the website or obtaining the user status does not involve licensing or authorization of such rights of intellectual property.
9.2 The user may not reproduce, alter, modify, disassemble, reverse engineer, distribute, rent, loan, make available, or give access to the public through any form of public communication, or perform any other act prohibited by the rules on intellectual property on any of the elements referred in the preceding paragraph, unless express consent of Youniverse. The user must use the materials, components, content and information you access through the use of shopyouniverse.com only for their own needs, not to make any direct or indirect commercial exploitation of such elements.
10. Notices about the content
10.1 Youniverse has taken all steps within its hand to prevent the publication, at shopyouniverse.com, of content describing or depicting scenes or situations of physical or psychological violence, or those which, according to the sensitivity of users of shopyouniverse.com, can be considered harmful to civic beliefs, human rights or dignity of persons in all its forms and expressions.
10.2 Youniverse has also taken all precautions to ensure their users that the content at shopyouniverse.com is cared for and do not contain incorrect or not updated on the date of its publication in the website (and, as far as possible thereafter).
10.3 Although Youniverse makes every effort to ensure continued access to the website itself, the dynamic nature of the Internet and its contents may not allow thehiptee.com to operate without interruptions or discontinuities due to the need for website updates. Youniverse cannot guarantee its users that the website operates continuously and without interruptions, errors or malfunctions due to Internet connection. For any problems noted during the use of the web shopyouniverse.com, please contact our Customer Service by sending an email to email@example.com and we will try to solve the problem.
10.4 Users are fully responsible for their behavior when accesing information on the web, while navigating and after. Therefore, users are solely responsible to Youniverse and third parties of:
The consequences that may result from use with purposes or effects that are either unlawful or contrary to this document, any content on the site, produced or not by Youniverse, published under his name or not officially; as well as the consequences that may arise from any use contrary to the contents of this document that adversely affects the interests or rights of others, or suitable in any way of damaging, disabling or impairing the website or its services or preventing its normal use by other users.
10.5 Youniverse reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the web users who misuse the content and / or breach any of the conditions listed in this document.
10.6 Youniverse informs that it does not guarantee:
That access to the web and / or web link will be uninterrupted or error free.
Despite having taken all necessary measures, Youniverse can not ensure that the content or software that users access via the web or the web link does not contain any error, computer virus or other elements in the contents that can produce alterations in the system or the electronic documents and files stored on your computer system or cause other damage.
Use of information or content of this website or link that users could employ for their own purposes.
11. Links to other websites
11.1 The online shop shopyouniverse.com may contain hyperlinks (known as "links" or "pop ups") to other websites that may not have any relationship with shopyouniverse.com or Youniverse.
11.2 The purpose of these links is to help users during their search and navigation, and expediting the hypertext link to other websites. The activation link does not imply any recommendation or suggestion of Youniverse regarding access to these websites or browsing through its pages, or warranties about content, services or goods supplied and sold to Internet users.
11.3 Youniverse does not have control of such websites or their contents, or conducts operations to monitor them. Youniverse is not responsible for contents of these web sites or their practices regarding user privacy and the processing of their personal data while browsing them.
13. Modification and Updating of Terms
14. Applicable Law and Dispute Resolutions